Privacy policy

The free check

The free check works out its result in your browser. It uses fixed rules based on the NHS Continuing Healthcare Checklist, the NHS screening form. Your answers are saved on your own device so you can leave and come back, and they aren't sent to us. The result is information for you, with no legal effect. Only the NHS assessment decides whether someone is eligible.

Emailing your result

If you ask us to email your result, we store your email address, the result and the areas of care need that stood out. You tick a box to agree to this first, and it's never ticked for you. We send the email through our email service. Those areas describe care needs, so we treat them as health details. We use them only to send you the result you asked for.

The contact form

When you send us a message, we store your name, email address and message. We also store your phone number if you give it, the best time to call and whether you ticked the health details box. We record your internet (IP) address and the time you sent it, which helps us stop the form being misused. A copy of your message is then emailed to our work inbox.

Calls and emails

When we call you back or you email us, we keep notes of what you tell us. That way we can help without asking you the same things twice.

If you become a client

Before any work starts, you'll get a written quote and agreement. To work on a case, we need the care records, assessment papers and letters about the person the case is about. We only ask for these with written permission from that person, or from someone with the legal authority to act for them. We use them only for the work you've asked us to do.

Counting visits

We count a few actions on the site, such as a free check being started or finished, or a result being emailed. Each count stores only the name of the action and the time. It holds no name, answers or IP address, so it can't be linked to you. Our website host also handles your IP address to deliver each page and protect the site from attacks, as any web host does.

Our legal reasons for using your information

• To answer your message or call request, or prepare a quote you ask for: steps you've asked us to take before an agreement (UK GDPR Article 6(1)(b)).
• To do the work on a case: our agreement with you (Article 6(1)(b)).
• To email you a free check result: your consent (Article 6(1)(a)).
• To keep the records that tax and company law require: a legal duty (Article 6(1)(c)).
• To keep the site secure and stop misuse of our forms: our legitimate interest in running a safe website (Article 6(1)(f)).
• For health details: your explicit consent (Article 9(2)(a)), as explained below.

Health details

Information about someone's health is special category data under UK data protection law. That means it needs extra care. Most of the health details we see are about a parent or another relative, rather than about the person writing to us.

We only use health details with your explicit consent. The contact form has a separate box for this, and it's never ticked for you. Ticking it means you agree to us using the health details in your message to reply to you and to prepare for a call. If you'd rather not tick it, leave health details out of your message. We'll talk them through with you when we call you back. When you tell us about someone's health on a call, we'll ask whether you're happy for us to keep a note of it.

Please only share another person's health details if they've agreed, or if you have the authority to act for them. A lasting power of attorney for health and welfare is one example of that authority.

We never use health details for marketing. You can withdraw your consent at any time by emailing us. We'll then stop using those details and delete them, unless the law requires us to keep them.

Under UK data protection law, you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that's wrong or incomplete
• ask us to delete your information
• ask us to limit how we use it, or object to how we use it
• ask for the information you gave us in a format you can take elsewhere
• withdraw your consent at any time, where we rely on it

To use any of these rights, email us or write to us. It's free, and we'll reply within one month. If a request is complicated, we may need longer. We'll tell you why within that month. We must keep some records even if you ask us to delete them, such as those tax law requires. We'll tell you if that applies.

If you're unhappy with how we've used your information

Please tell us first, so we can try to put it right. We'll acknowledge your complaint within 30 days of receiving it and look into it without undue delay.

You can also complain to the ICO, the UK's data protection regulator. Use the ICO's online complaint service (checked 13 November 2026). For a complaint about our service rather than your information, see our complaints procedure.

Changes to this policy

We'll update this policy when the way we handle information changes. The date at the top shows when it last changed. You can also read our website terms of use.