What our CHC help costs
We help families in England with NHS Continuing Healthcare (CHC), the NHS funding that pays for someone's care in full. The free check and the first call cost nothing, and a case review costs £495.
- Fixed prices for most stages
- Help with one stage or the whole case
Prices for each service
Here's the cost of CHC help from us at each stage, what you get for it and how it's charged.
| Service | What's included | Price | How it's charged |
|---|---|---|---|
| Free check | 18 questions about the care your relative needs, a result on screen straight away, and a call back to talk it through if you'd like one. | Free | Free, with no sign-up. |
| Case review | We read the decision letter, the care notes and the Checklist or Decision Support Tool (DST), the NHS forms used to assess your relative. Then we talk it through with you and give you a written opinion on the best next step. | £495 | Fixed price, taken off the price of the next stage if you go ahead. |
| Checklist support | We read the care records, prepare you for the Checklist, check the completed form and challenge it in writing if it looks wrong. | £995 | Fixed price. |
| Assessment support | One full assessment, from the records to the decision. We match the records to the 12 areas of need, write an evidence report and prepare you on a call. We join the meeting by video or phone and send written comments on the draft. | £2,495 | Fixed price for one full assessment. Pay half when we start and half after the assessment meeting. |
| Review meeting support | Help when the NHS reviews funding that's already in place. We read the current care records, prepare you for the review and check that well-managed needs are still counted. | £1,495 | Fixed price. |
| Appeals | Local resolution, the first stage, with the integrated care board (ICB), the NHS body that decides funding. If the case goes on to the Independent Review Panel, we quote for that stage separately. We gather the evidence, write the appeal and prepare you for each meeting. | from £2,995 | Written quote after a case review, because the work depends on the stage and the evidence. Pay half when each stage starts and half after its meeting. |
| Claim back care fees | We make the claim to the ICB, ask for the care records and build the case for each period of care. We deal with the ICB until it decides. If it says no, we ask it to look again at no extra cost. | 20% | No win no fee: 20% of money recovered, including interest, capped at £15,000. You pay only if money is recovered. |
How our quotes work
You'll know what each stage costs before you pay for it.
Our terms of business set out the full conditions, and our complaints process explains what to do if you're unhappy with our work.
Free check and a call
Start with the free check, then ask for a call back to talk it through.
FreeA written quote
You'll get a written quote with the full total for each stage.
Your go-ahead
Nothing starts until you've agreed the quote.
Our view in writing
If we don't think there's a case, we'll tell you in writing before you pay for the next stage, so you can decide whether to go on.
How our prices compare
Here's each of our services next to the closest service from Beacon CHC and Compass CHC, two other firms that help families with CHC. We've matched them by what's included, as closely as their published information allows.
| Service | CHC Funding Support | Beacon CHC | Compass CHC |
|---|---|---|---|
| Case review | £495 | £1,920 (Expert Analysis) | No prices published |
| Checklist support | £995 | £2,880 (Checklist Advocacy) | No prices published |
| Assessment support | £2,495 | £4,800 (Assessment Advocacy), or £7,200 with Evidence Review | Some reviewers report about £7,000 to £8,000 for its records report |
| Review meeting support | £1,495 | £2,400 (Review Lite), or £3,600 (Review Full) | No prices published |
| Appeals | from £2,995 for local resolution | £276 an hour. Beacon estimates 60 to 70 hours for a whole appeal (Appeal Management) | No prices published |
Beacon: published prices from its fees page at beaconchc.co.uk, read 12 November 2026, with VAT at 20% added because Beacon adds VAT to its fees. Compass publishes no prices. Where we show a Compass figure, it's what some reviewers on Trustpilot say they paid (review 1, review 2, read 12 November 2026). A quote from Compass may be different.
Our starting price covers local resolution, the first stage, and we quote for any later stage separately, so compare written totals rather than starting prices.
Compass's figure is for its records report before an assessment.
Beacon also runs a free advice service funded by NHS England. It offers up to 90 minutes of personal advice per person (Beacon's website, read 12 November 2026). We can't offer that, so if you haven't used it yet, it's worth calling them first.
What our prices don't include
- A clinical opinion. If a complex case needs a nurse's or doctor's view, we buy one in and agree the cost with you first. On a past fees claim, we pay for it.
- Travel. Most of our work happens by phone, video and post. If a meeting needs someone there in person, we'll quote the travel first.
- Legal action. We're not solicitors, so if a case ever needs court action, you'd need a solicitor for that part.
- Work you haven't agreed. A second full assessment, or a stage outside your quote, gets its own written quote first.
How the fee for a past fees claim works
A past fees claim runs on a no win no fee agreement. You pay us nothing unless money comes back, and then our fee is 20% of money recovered, including interest, capped at £15,000. We'll explain the agreement in writing before you sign.
| Money recovered | Our fee | What you keep |
|---|---|---|
| £10,000 | £2,000 | £8,000 |
| £30,000 | £6,000 | £24,000 |
| £100,000 | £15,000 (the cap) | £85,000 |
The amounts are examples to show how the fee and the cap work.
On a large claim, an hourly fee or a fixed fee for each stage can cost less than a percentage fee, even with our cap. Ask every provider for a written total before you choose. Our guide to claiming back past care fees explains how these claims work.
Questions about our prices
How do your fees compare with Beacon and Compass?
Our fixed prices are lower than Beacon's published prices for its nearest services, as read on 12 November 2026. Compass doesn't publish prices, so we can only show what some of its reviewers on Trustpilot say they paid. The table on this page gives each figure and where it came from.
Do I pay anything upfront?
Not for the free check or the first call with us. If you'd like our help, the written quote sets out the price of each stage and when payment is due. Nothing is payable until you've agreed it. On a past fees claim, you pay our fee only if money is recovered.
What if you don't think there's a case?
We'll give you our reasons and, where it helps, other routes to look at. These include NHS-funded Nursing Care, a set NHS payment towards nursing care in a care home with nursing, and council funding. It's then your choice whether to go on, stop or get another opinion.
Does the case review fee count towards later work?
Yes. If you go ahead with the next stage after a case review, we take the £495 off its price. The written quote for that stage shows the deduction. If you decide to stop after the review, you keep the written opinion and owe nothing more.
Is there free help with CHC?
Yes. The NHS doesn't charge for the Checklist, the full assessment or an appeal, and you can run the whole process yourself. Beacon CHC says it runs a free advice service funded by NHS England, and charities such as Age UK publish free guides. You can also use our free check, with no sign-up.
Not sure which help you need?
Start with the free check. It shows which areas of your relative's care stand out.
Prefer to talk first?
Leave your details on our contact form and we'll call you back to talk it through.